Education
TPS 101
Foundations of Exceptional Hospitality
A practical introduction to the Three Point Service philosophy and a new way of thinking about hospitality.
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Description
TPS 101 is where the Three Point Service philosophy begins. It sets out a way of thinking that applies whether you are working on a superyacht, in a private household, a boutique hotel, a restaurant or your own dining room.
Explore planning, service, experience, guest psychology, service recovery and the small decisions that turn technically correct service into something people remember.
What's included
- —Twelve chapters across planning, service and experience
- —Guest psychology and service recovery frameworks
- —The Friction Audit worksheet
- —Printable service standards checklist
- —Reflection prompts at the end of each chapter
Who it's for
- —Hospitality professionals building their foundations
- —Yacht, aviation and private household crew
- —Restaurant and hotel teams
- —Anyone who wants to become a better host
Format & delivery
PDF · 33 pages. Download link delivered by email immediately after payment, and available from your order confirmation. Digital products are non-refundable once downloaded.
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