Foundations
Available
TPS 101
Foundations of Exceptional Hospitality
The Three Point Service philosophy in full: planning, service, experience, guest psychology and service recovery.
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Build your service toolbox
Hospitality is a craft with a body of knowledge behind it. TPS learning resources are written to be used at work — practical, structured and free of jargon.
Prepare what you can. Practise what you can learn. Pay attention to what cannot be taught.
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TPS 101
Foundations of Exceptional Hospitality
The philosophy in full: planning, service, experience, guest psychology, service recovery and the small decisions that turn technically correct service into something people remember.
Explore TPS 101Subjects
- Foundations
- Food & Beverage
- Wine
- Service Styles
- Guest Experience
- Planning
- Private Hospitality
- Professional Development
Wine
Available
Wine Service Essentials
A Working Guide
Glassware, temperature, sequence, decanting and how to talk about wine without performing.
ViewPlanning
Available
The Friction Audit
A Planning Framework
Find and remove the small frustrations your guest should never have to solve.
ViewService Styles
In development
Service Styles
Silver, Plated, Family & Beyond
When to use each style, how to execute it cleanly, and how to switch between them mid-service.
Coming soon
Guest Experience
In development
Guest Psychology
Reading the Room
Mood, pace, group dynamics and the signals that tell you what a table needs next.
Coming soon
Private Hospitality
In development
Private Hospitality
Households, Yachts & Aviation
Discretion, preference management and service in someone else's home.
Coming soon
“It named things I had been doing for years without a language for them. The planning framework alone changed how we run a charter week.”
“We use the friction audit before every event now. It is the most useful hour of preparation we do.”
“Beautifully made and genuinely practical. Rare combination.”
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