Digital Guides
The Friction Audit
A Planning Framework
A structured method for finding and removing the small frustrations your guest should never have to solve.
€18Digital download
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Description
Friction is rarely dramatic. It is the missing hook, the unanswered question, the second trip to the kitchen. This guide gives you a repeatable way to walk a space, a service or an event and find it before your guest does.
What's included
- —The five friction categories
- —Walk-through audit sheets
- —Pre-service and pre-arrival checklists
- —Team debrief template
Who it's for
- —Service leads
- —Event and estate managers
- —Chief stewardesses and butlers
Format & delivery
PDF · 24 pages. Download link delivered by email immediately after payment, and available from your order confirmation. Digital products are non-refundable once downloaded.
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